ONLINE ON-DEMAND COURSES
IACET CEUs offered: 0.3
Credit Hours: 3 hours
Instructors: Eric Knight
Cost: $79
The Foundation that your Business is Built On
This 3-hour Business course covers the fundamentals of standardizing a pool service/repair or a pool construction business. This course explains the power of Standard Operating Procedures (SOPs), Operations manuals, and how to create them. The goal is to learn how to systematize your business so that no matter who is operating the systems, your company continues to deliver the same results to customers every time.
What you will learn:
Give examples of tactical work vs. strategic work in a business
Define a Standard Operating Procedure (SOP) and the key components of an SOP?
Give examples of hard systems, soft systems, and information systems in a swimming pool business.
Identify at least four (4) aspects of a pool service/repair or construction business that can be standardized and documented.
Your instructor
Eric Knight
Eric Knight is a former American Record Holder in swimming who came to the pool industry in 2012 after developing asthma and lung damage from swimming indoors. He has devoted his entire career to improving water and air quality for pools worldwide. Eric was a VP at Orenda Technologies and HASA, where he led the creation of the Orenda Calculator® and the Orenda app, Orenda Academy®, and created and hosted the Rule Your Pool Podcast®. Eric was with Orenda until April 2025, when he joined Watershape University as their new Executive Director. Eric is now focused on building Watershape University into the most user-friendly and robust higher education program in the pool industry. He still teaches chemistry and business classes for WU, and conducts in-person natatorium evaluations for air quality improvements.
Resources.
Questions about this course or certification?
Call us at 858.788.9998 or